At HomeIVF, we strive to ensure your complete satisfaction with our products and services. However, we understand that there may be circumstances where you need to cancel your order or request a refund. We have outlined our cancellation and refund policy below to provide clarity and transparency regarding these processes.
Order Cancellation:
- If you wish to cancel your order, please contact our customer support team as soon as possible. Orders can only be cancelled if they have not yet been processed or shipped.
- Once an order has been processed or shipped, it cannot be cancelled. In such cases, you may need to wait for the order to be delivered and then proceed with the return process as outlined below.
Refund Policy:
- We offer refunds for eligible products within [X days/weeks/months] of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- Refunds will be processed back to the original payment method used for the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your bank or financial institution.
- Shipping and handling charges are non-refundable, unless the return is due to an error on our part or a defective product.
- In case of a refund, you will receive a confirmation email once the refund has been processed. If you haven’t received the refund within a reasonable timeframe, please contact our customer support team for assistance.
Return Process:
- To initiate a return, please contact our customer support team to request a return authorization. Returns without prior authorization may not be accepted.
- Once you receive authorization, carefully package the item and ship it back to us using a trackable shipping method. The cost of return shipping will be your responsibility, unless the return is due to an error on our part or a defective product.
- Upon receiving the returned item and verifying its condition, we will process the refund as per our refund policy outlined above.
Contact Us
If you have any questions or concerns about our cancellation and refund policy, please feel free to contact our customer support team for assistance. We are here to help you and ensure your shopping experience with HomeIVF is enjoyable and hassle-free.
Thank you for choosing HomeIVF.